HOW DO I CREATE AN ACCOUNT?

While you can still shop without an account, having an account lets you track your orders more efficiently and receive updates on your orders.

To create an account, follow these steps:

• Go to the Create an Account page by clicking on this link. Fill up the boxes to sign up for an account.

HOW DO I PLACE AN ORDER?

To place an order, please follow these steps:

1. Select Item(s) 

After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."

2. Review Item(s) in Cart 

If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.

3. Check Out 

Once you have all your preferred item(s) in the cart, click "Check Out."

Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.

4. Confirm Order

After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.

You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

HAS MY ORDER SHIPPED?

If you have placed an order with us, you can always check the status of your order by logging into your customer account.

1. To login to your account, click this link and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

HOW DO I REQUEST A REFUND?

The product didn't work out, or it wasn't you expected? No worries, if your product was purchased from the ​ѕ​t​а​n​l​е​у website within the last (30) days, we can help with the refund. Returned item(s) must be unused, undamaged, and returned in its original packaging.

To request a return, click here. If your product was purchased from another retailer, you'd need to request a refund from that retailer.

IS MY PRODUCT COVERED UNDER A WARRANTY OR GUARANTEE?

Products are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover parts or malfunction due to alteration or accident. For more information regarding proper use, please see the care and use instructions provided with your product.

HOW SUSTAINABLE ARE THE PRODUCTS MANUFACTURED?

The most sustainable products are the kind that never need to be thrown away or replaced. That’s why has been building durable and reusable bottles for over 100 years. The products are made from Stainless Steel, which is one of the most recyclable materials on the planet. This has enabled to cut down on the need for disposable products globally. may have been one of the first to recognize the importance of producing long-lasting and reusable products, but it’s about how they do it. By staying focused on Environmental Health and Safety throughout their entire supply chain, is committed to ethical manufacturing, reducing their corporate footprint, and living by a guarantee that means replacing a single part instead of a whole product whenever possible. To learn more about (a brand of PMI) commitment to Corporate Social Responsibility (CSR) visit the PMI Worldwide website: www.pmiworldwide.com/responsibilities.

WILL MY CUSTOMIZED PRODUCTS BE SHIPPED WITH MY NON-CUSTOMIZED ITEMS IN MY ORDER?

No, customized products will ship separately from non-customized items in your order. You’ll receive two tracking numbers, one for each shipment so you can easily track both packages.

CAN I GET REPLACEMENT PARTS?

Rather replaces parts than a whole product. Please email us here so can determine if a replacement is available and what will best suit your needs.

WHAT ITEMS ARE INCLUDED IN THE SALE?

All eligible items for the Sale will be clearly marked on our website. Discounts apply to selected products only and may vary by style or color.

HOW CAN I BE A WHOLESALER?

Our vision is to revolutionize the way people enjoy food and beverage everywhere. It is important that we partner with accounts that fit with our brands and vision to ensure our mutual success.

Before we can fully assist you, we need to know much more about your business. Please help by filling out our Dealer Inquiry Form.